GEOCities reports that Pittsburg just developed "iBurgh," the first mobile app for citizens to report a problem (e.g, graffti with picture and automatic geotagging of location) to local government and submit it instantly for resolution and handling.

My question is whether the problem is that localities do not know what/where the problems are, but have fixers ready and waiting, which seems like the assumption behind this app.

Anybody with knowledge of the nature of the problem? Even if the assumption as I state it is false, would citizen reporting increase pressure and therefore response rate? Would this app work here?